BitJelly Privacy Policy

Your personal information is invaluable to us. This page transparently explains how we collect it, how we use it, and how we keep it secure.

Last updated: 2026 Reading time: approximately 7–9 minutes

Why We Place Your Privacy Above All Else

At BitJelly, protecting your data is not just a policy — it is a core responsibility.

SSL Encryption Protection

Every session and transaction on BitJelly is secured with 256-bit SSL encryption. No one can access your data without authorization.

No data is shared with third parties

Your personal data is never sold or shared with unauthorized third parties. BitJelly uses data solely to improve its services.

You Are in Control of Your Data

You may request to view, correct, or delete your data at any time. We always process your requests in a timely manner.

Secure data storage

All your information is stored on secure, protected servers. Regular security audits and backups ensure your data remains safe at all times.

Transparent Cookie Policy

BitJelly uses only essential and performance cookies. Users have full control over their cookie preferences.

GDPR & International Standards

Our Privacy Policy complies with GDPR and international data protection standards, ensuring the highest level of security for your information.

Contents
  1. Introduction
  2. Data Collection
  3. Use of Information
  4. Data Sharing
  5. Cookie Policy
  6. Data Security
  7. Your Rights
  8. Data Retention
  9. Minor's Privacy
  10. Policy Changes
  11. Contact
Your privacy is our priority. BitJelly's Privacy Policy explains how we collect, use, and protect your information. This policy forms the foundation of our relationship with you.

1. Introduction

BitJelly (referred to herein as "we", "us", or "the platform") takes the privacy of its users seriously. This Privacy Policy describes how BitJelly collects, uses, stores, and, where necessary, discloses personal information.

By using our website, mobile app, or any other digital channel, you are considered to have accepted the terms outlined in this Privacy Policy. We encourage you to read this policy in full before registering with BitJelly.

This Privacy Policy is aligned with international data protection regulations, in particular the GDPR (General Data Protection Regulation) and applicable local laws. We believe transparency is the foundation of trust — which is why everything is stated clearly and openly.

2. Information We Collect

BitJelly collects two types of information from members — data provided directly by the user and data collected automatically.

Information provided directly:

  • Full name, date of birth, and gender
  • Email Address & Mobile Number
  • Current address and country
  • Identity verification documents (National ID, Passport)
  • Payment details (account number, wallet ID — full numbers are never stored)

Automatically Collected Information:

  • IP Address & Device Information
  • Browser type and operating system
  • Platform activity logs (login times, game history)
  • Transaction records and betting history
  • Data collected through cookies and tracking technologies
Please note: BitJelly collects only the information necessary to deliver services, maintain security, and meet legal obligations. We never request excessive or irrelevant data.

3. How We Use Your Information

BitJelly uses the information it collects for the following purposes:

Purpose Data used Legal Basis
Account Creation & Management Name, email address, phone number Contractual Performance
Identity Verification (KYC) Documents, date of birth Legal Obligations
Payment processing Payment information, transaction logs Contractual Performance
Fraud Prevention IP, device information, activity logs Legitimate interest
Customer Support Contact information, account history Contractual Performance
Personalised promotions Gaming habits, preferences Consent

If you do not wish to receive marketing communications, you can opt out at any time through your account settings.

4. Data Sharing & Disclosure

BitJelly never sells your personal data for commercial purposes. However, information may be shared under certain circumstances:

  • Service provider partners: With payment gateways, KYC verification providers, and cloud service providers — only the data necessary to deliver the service.
  • Legal Requirements: Based on court orders, requests from government regulatory bodies, or lawful demands from law enforcement agencies.
  • Anti-Money Laundering (AML): There is a legal obligation to report information related to suspicious transactions to the relevant regulatory authorities.
  • Business changes: In the event of a merger or acquisition, data may be transferred, but the new entity will be required to adhere to this policy.

All third-party partners are required to comply with BitJelly's privacy standards and are only authorised to use data for specified purposes.

5. Cookies & Tracking Technologies

BitJelly uses cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device.

Types of cookies we use:

  • Essential Cookies: Required for login sessions and security — these cannot be disabled.
  • Performance cookies: Used to understand which sections of the site receive the most traffic.
  • Functionality cookies: To remember your preferences such as language and theme.
  • Analytics Cookies: Anonymous usage data is collected to improve the platform.

You can manage cookies through your browser settings; however, disabling essential cookies may limit access to certain features of the site.

6. Data Security Measures

BitJelly employs industry-leading security technologies to protect your information:

1

SSL/TLS Encryption

All data transmissions are protected by 256-bit SSL/TLS encryption, equivalent to the standard used by banking systems.

2

Two-Factor Authentication (2FA)

Two-factor authentication is available to add an extra layer of security to your account and prevent unauthorized access.

3

Regular security audits

Independent security experts regularly audit our systems and identify vulnerabilities.

4

Data Segregation

Personal and financial data are stored in separate encrypted storage systems to ensure a single breach does not compromise all information.

In the event of a data breach: In the event of a data breach, BitJelly will notify affected users within 72 hours and take prompt corrective action.

7. Your Data Rights

As a BitJelly user, you have the following rights regarding your personal information:

  • Right of access: The right to access information we hold about you.
  • Right to rectification: The right to request correction of inaccurate or outdated information.
  • Right to erasure: The right to request deletion of your data under certain circumstances ("Right to be Forgotten").
  • Right to restrict processing: Request to restrict the use of your data to specific purposes.
  • Right to portability: The right to receive your information in a machine-readable format.
  • Right to Object: The right to object to certain types of processing.
  • Right to withdraw consent: The right to opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We typically process all requests within 30 days.

8. Data Retention Period

BitJelly does not retain data longer than necessary. Retention periods are determined by the type of information:

  • Account Information: For the duration of the active account and 5 years after closure (as required by law).
  • Transaction records: Minimum 5 years (as required by AML regulations).
  • KYC Documents: Up to 5 years after account closure.
  • Support conversations: Deleted 2 years after resolution.
  • Cookie Data: Deleted automatically at the end of a session or after 30 days.

9. Privacy of Minors

BitJelly strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that data has been collected from a minor, it will be deleted immediately and the associated account will be closed. If you believe your child's data may be held by us, please contact us.

10. Changes to the Privacy Policy

BitJelly may update this Privacy Policy due to business needs or legal changes. For any significant updates:

  • You will be notified via email or platform notification before any changes take effect.
  • The date of the most recent update will always be displayed at the top of this page.
  • If you do not agree to the revised policy, you will have the option to close your account.
  • Continued use of the platform after changes are made will be considered acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please get in touch with us:

Email: [email protected]

Live support: Via the platform's live chat feature

Response time: Typically within 24–48 hours

To view our full Terms and Conditions Terms & Conditions Page Visit to learn more about responsible gaming Responsible Gaming Page Visit.

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